How do I contact CTM's travel customer support team?

If you need assistance with travel arrangements and would like to speak to a member of CTM's travel team, please find our customer support contact details below:

Hotels

For assistance with Hotels, please contact our Hotels Team on north.hotels@travelctm.com or via telephone on 01274 726424 (option 1). 

For assistance with cancelling an online Hotel booking made through Lightning (CTM's Online Booking Tool), please try this solution article in our Knowledge Base which explains the step by step process.

National Rail (UK), International Rail (excl Eurostar), Ferry, Car Parking, Taxis and National Express

For UK National Rail, Ferry, Car Parking, Taxis, National Express or international Rail (excluding Eurostar) please contact our Rail Team on north.rail@travelctm.com or via telephone on 01274 726424 (option 2).

Air, Eurostar or International Car Hire 

For Air, Eurostar or International Car Hire, please contact our Air team on north.air@travelctm.com or via telephone on 01274 726424.

Meetings or Group Bookings

For Meetings for more than 9 people, please contact our Meetings team on north.meetings@travelctm.com or via telephone on 01274 726424 (option 4).

For Group bookings of more than 9 people, please contact our Groups team on north.groups@travelctm.com or via telephone on 01274 726424 (option 4).