I need to cancel my Hotel booking. What should I do?

We know that plans change. To cancel a hotel booking that was booked through Lightning (CTM's Online Booking Tool), this can be done in the ‘My bookings’ section in Lightning.

You will need to check that the rate booked is refundable before attempting to cancel the booking. CTM cannot be held liable for any charges incurred as a result of a cancellation.

1. When logged into Lightning, click on the ‘My Bookings’ Section. A summary of your bookings will be displayed on the screen. 
2. Select the relevant booking and click on ‘Manage Booking’. 
3. To initiate the cancellation, select ‘Cancel Booking’. A pop-up box will then appear asking you to confirm the cancellation. Press ‘Yes’ to proceed. A pop-up window will appear confirming the cancellation. Once the cancellation has been processed, you will see the booking as “Cancelled” in the “Booking Status” column in your Baskets Manager.

If you do not see the ‘Manage Bookings’ Section in Lightning, please contact the Hotel Team on north.hotels@travelctm.com or via telephone on 01274726424 (option 1) who will gladly cancel the booking for you.

To cancel a booking that was made by the CTM travel team, please email your request to north.hotels@travelctm.com and include ‘Cancellation’ in the subject line of the email along with the booking reference. Please do also copy in any colleague(s) that may have made the original booking on your behalf. The Hotel Team can also be contacted via telephone on 01274726424 (option 1).