My train has been cancelled or delayed. Can I be refunded?

Cancellation due to Rail Strike:

In the event of a rail strike, your rail tickets can be refunded. 

If you have a rail e-ticket, please contact us via email on north.rail@travelctm.com with your booking reference to cancel your ticket. Please note your email as ''cancellation due to rail strike''.

If you have a physical rail ticket(s) that has not yet been collected, please leave it as uncollected so we can request a refund automatically for you. You do not need to contact us to do this.

If you have a physical rail ticket(s) that has already been collected, please post these to the below address so we can request a refund for you. 

Shire House

2 Humboldt Street

Bradford

BD1 5 HQ

Any Other Cancellations:

In the event of a train cancellation, speak to station staff to see if an alternative train journey can be used with the existing ticket. If this is not possible, for e-tickets email us on north.rail@travelctm.com with a booking reference for a refund. Please note your email as ''refund due to train cancellation''. If you're in possession of a ticket, these will need to be posted back to us.

In the event of a train delay, we ask that you contact the rail provider via their website. You can find a complete list of rail providers websites here. Please ensure to select the ‘delay repay’ option.

After doing this, you will receive a rail voucher, which we ask that you send to us along with the original booking details. Once we have received this voucher, we will be able to apply to the train operator for a credit note back to your original cost centre.