Accessibility Guide - Air

Special requests on Lightning

We have taken a screen shot from our Lightning booking tool. This shows a list of accessibility types available to be booked via Lightning for any customer who has special requests or requirements. 

Once selected, the airline may request additional information to be provided. If this is the case, our team will be in touch to ensure we have all the necessary information against the booking, so the arrangements can be made.

Once the item you want to book has been added to the basket, you will then be presented with a ‘Passenger Information’ dialogue box where there are options to select any special needs, seating preferences and meal requests. If any of these options are selected, the airline may require more information, in this case CTM will be in touch to ask the relevant questions on behalf of the airline. 

PLEASE NOTE: As a meal service is not usually provided by airlines on UK domestic or European flights, most meal requests on these services will be rejected by the relevant supplier with no further action taken.

Depending on the level of assistance required there may be an additional need for CTM to contact the airline/supplier directly to discuss more detailed requirements. E.g. Passenger is blind and being escorted by a guide-dog

CTM will contact the booker to discuss further should the supplier not be able to fulfil the request or if additional information is required.